Privacy policy

Ace Ultra Premium Shop UK (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or using our website.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit aceultrapremiumshop.co.uk, contact us, create an account, or place an order through our website.

We process personal information in accordance with applicable UK data-protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

Ace Ultra Premium Shop UK operates the website aceultrapremiumshop.co.uk.

For questions concerning this Privacy Policy, your personal information or your data-protection rights, you can contact us at:

Email: sale@aceultrapremiumshop.co.uk
Website: aceultrapremiumshop.co.uk

  1. Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Account information
  • Order and transaction information
  • Payment method and payment references
  • Communications you send to us
  • IP address
  • Browser and device information
  • Website usage information
  • Cookie and similar technology information

We only collect information reasonably necessary to operate our website, provide our services, process orders, communicate with customers and meet applicable legal requirements.

  1. Information Collected When You Place an Order

When you purchase from Ace Ultra Premium Shop UK, we may collect information necessary to process and fulfil your order.

This may include your name, email address, telephone number, billing address, delivery address, products ordered, order value and selected payment method.

We may use this information to:

  • Process and manage your order
  • Confirm that payment has been received
  • Arrange delivery
  • Provide order and delivery updates
  • Respond to customer-service enquiries
  • Process applicable refunds or cancellations
  • Prevent and investigate fraudulent transactions
  • Maintain appropriate financial and business records
  • Meet applicable legal and regulatory requirements
  1. Payment Methods and Payment Information

Ace Ultra Premium Shop UK may accept payment through:

  • Bank transfer
  • Wise
  • Revolut
  • Bitcoin (BTC)
  • Ethereum (ETH)

When you make a payment, we may process information necessary to identify your transaction and match it to your order. This may include your name, order number, transaction amount, payment method and transaction reference.

Bank Transfers

Where you pay by bank transfer, you will be provided with the relevant payment instructions. Your bank or financial institution may independently process personal and financial information required to complete the transaction.

We do not require customers to provide their online-banking passwords or other banking security credentials.

Wise and Revolut

Where payment is made through Wise or Revolut, those providers may independently process information required to complete, verify, secure and record the transaction.

Their processing of your personal information is also governed by their respective privacy policies and applicable legal requirements.

Bitcoin (BTC) and Ethereum (ETH)

We may accept cryptocurrency payments in Bitcoin (BTC) and Ethereum (ETH).

Cryptocurrency transactions are recorded on their respective blockchain networks. Information recorded on a public blockchain may include wallet addresses, transaction identifiers, transaction amounts and other blockchain-related information.

Because public blockchain records are generally permanent, information recorded on a blockchain may remain publicly accessible after a transaction has been completed.

We will never ask you to provide your cryptocurrency wallet password, private key or seed/recovery phrase.

We may retain transaction identifiers and related payment records where reasonably necessary for order verification, accounting, fraud prevention, dispute resolution and compliance with applicable law.

  1. Delivery and Courier Services

To fulfil an order, we may provide relevant personal information to delivery companies, couriers and logistics providers.

Where DPD or another delivery provider is used, information shared may include:

  • Your name
  • Delivery address
  • Telephone number
  • Email address
  • Order or shipment reference
  • Other information reasonably necessary to complete delivery

This information may be used by the courier to deliver your parcel, provide tracking information, communicate delivery updates and manage delivery-related enquiries.

  1. WooCommerce

Our website may use WooCommerce to provide ecommerce functionality.

When you place an order, WooCommerce and associated website systems may process information such as your name, billing and delivery addresses, email address, telephone number, account details, shopping basket, products purchased and order history.

This information is used to operate our online shop and manage customer orders.

  1. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for essential website functionality, including:

  • Maintaining shopping baskets
  • Remembering customer sessions
  • Processing checkout
  • Maintaining account sessions
  • Website security
  • Remembering certain preferences

We may also use non-essential cookies for analytics, performance or other purposes.

Where consent is required under applicable UK law, non-essential cookies will be used only after the appropriate consent has been obtained.

You may also control or delete cookies through your browser settings, although disabling essential cookies can prevent certain parts of the website from functioning correctly.

  1. Analytics

We may use website analytics tools to understand how visitors interact with our website and to improve website performance and user experience.

Depending on the analytics services enabled on our website, information processed may include:

  • Pages visited
  • Time spent on pages
  • Referral sources
  • Browser type
  • Device type
  • General website interactions
  • IP address or information derived from an IP address

Where an analytics technology requires consent, we will seek the appropriate consent before using it.

  1. Why We Process Personal Information

Depending on the circumstances, we may process personal information because it is necessary to:

  • Perform a contract with you, including processing and fulfilling an order
  • Take steps requested by you before entering into a contract
  • Comply with a legal obligation
  • Pursue our legitimate business interests, where those interests do not override your rights
  • Protect our website and customers against fraud and misuse
  • Respond to enquiries and provide customer support
  • Process information where you have provided consent

Where processing is based on consent, you may withdraw that consent subject to applicable law.

  1. How We Share Your Information

We do not sell your personal information.

Where necessary, we may share relevant personal information with organisations that help us operate our website and fulfil orders, including:

  • Banks and financial institutions
  • Payment service providers
  • Wise and Revolut, where applicable
  • Delivery and courier companies
  • Website hosting providers
  • WooCommerce and associated ecommerce services
  • IT and website-security providers
  • Analytics providers
  • Accountants and professional advisers
  • Government, regulatory or law-enforcement authorities where legally required

We aim to disclose only information reasonably necessary for the relevant purpose.

  1. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and reporting requirements.

Different types of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.

Information permanently recorded on public cryptocurrency blockchains cannot generally be deleted by us.

  1. How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, destruction, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords and other authentication information confidential.

  1. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may provide you with rights concerning your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request portability of certain personal information
  • Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exceptions.

To make a privacy-related request, contact:

sale@aceultrapremiumshop.co.uk

We may need to verify your identity before completing certain requests.

  1. Marketing Communications

Where required by law, we will obtain appropriate consent before sending electronic marketing communications.

If you subscribe to marketing communications, you may unsubscribe using the unsubscribe facility provided in the communication or by contacting us at:

sale@aceultrapremiumshop.co.uk

Order confirmations, delivery information, security messages and other transactional communications relating to an existing order or account are not necessarily marketing communications.

  1. Age Restrictions

Our website and any age-restricted products offered through it are intended only for customers who meet the applicable minimum legal age.

Where appropriate, we may use age-verification measures or request information necessary to establish eligibility to purchase an age-restricted product.

We do not knowingly seek to sell age-restricted products to children.

  1. International Data Transfers

Some of the service providers involved in operating our website, processing payments, providing analytics or delivering other services may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate protections will be used where required by applicable UK data-protection law.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites or use independent third-party services.

Those organisations may have their own privacy policies and terms.

Ace Ultra Premium Shop UK is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the applicable privacy policy before providing personal information to an external service.

  1. Complaints

If you have concerns about how we process your personal information, please contact us first at:

sale@aceultrapremiumshop.co.uk

You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or another competent data-protection authority.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, payment methods, delivery providers or legal obligations.

Any updated version will be published on this page. The “Last updated” date at the top of the policy indicates when the latest revision was made.

  1. Contact Us

For questions about this Privacy Policy, how we handle personal information or your data-protection rights, contact:

Ace Ultra Premium Shop UK
Website: aceultrapremiumshop.co.uk
Email: sale@aceultrapremiumshop.co.uk